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Nicolas Limbach, world champion in sabre fencing and his coach Vilmos Szabó
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Our priority is customer satisfaction. For this reason, we will never abandon you when questions or problems arise.
Over our 0800 – Toll Free hotline or E-mail, you can contact our professional Support 24 hours 7 days a week. No restrictions and no cost to you.
We will ensure a fast response time, one that reciprocates our product descriptions and Service Level Agreement.
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That's what distinguishes our Support
- Direct contact between the customer and personal Support engineer
- Toll free 0800-Telephone-Hotline
- Support over E-Mail with fast reaction time (First reaction within 180 minutes during business hours)
- Telephone Support 24/7, 365 days a year (Mon-Sun, 7am – 12am, Emergency hours from 12am – 7am)
Responsibility of our Support:
- Centralised emergency reception by phone, fax or e-mail
- Investigation of any problems
- Work and resolution of Trouble-Tickets: Resolve the problem, forwarding of Tickets on other responsible Support colleagues, documenting problems via the Trouble Ticket System
- Conclusions to problem maintenance and coordination of further steps
- Forwarding of responses relating to any maintenance
Read more about:
» HiPerformance Management
» HiPerformance Systems
» HiPerformance Data Center
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